Privacy Policy
Effective Date: 10 April 2026
Business Name: HUMAN
HUMAN is committed to protecting your privacy and handling your personal data with transparency, care, and integrity.
1. Who We Are
HUMAN provides trauma-informed life coaching and youth mentoring services. For the purpose of data protection law, HUMAN is the “data controller” of your personal data.
2. What Information We Collect
We may collect and process the following personal data:
Name and contact details (email address, phone number)
Booking and payment information
Information you voluntarily share during enquiries or sessions
Website usage data (via cookies and analytics tools)
We only collect information that is necessary to provide our services effectively and safely.
3. How We Use Your Information
Your data is used to:
Manage bookings and deliver coaching/mentoring services
Communicate with you regarding sessions or enquiries
Improve our services and website experience
Comply with legal and safeguarding obligations
We will never sell your personal data or share it with third parties for marketing purposes.
4. Legal Basis for Processing (UK GDPR)
We process your data under the following lawful bases:
Contractual obligation – to deliver agreed services
Legitimate interests – to manage and improve our business
Consent – where you have explicitly provided it (e.g. contact forms)
Legal obligation – where required for safeguarding or legal compliance
5. Confidentiality & Sensitive Information
Due to the nature of coaching and mentoring, you may share sensitive personal information.
All information shared is treated with strict confidentiality. However, confidentiality may be broken where there is:
A risk of harm to yourself or others
A safeguarding concern
A legal obligation to disclose information
6. Data Storage & Security
Your data is stored securely using appropriate technical and organisational measures.
We retain personal data only for as long as necessary to:
Provide our services
Meet legal, tax, or safeguarding requirements
7. Sharing Your Data
We may share your data with trusted third parties where necessary, including:
Payment providers
Booking systems
IT and website service providers
All third parties are required to handle your data securely and in line with UK GDPR.
8. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (“right to be forgotten”)
Restrict or object to processing
Withdraw consent at any time (where applicable)
Please contact us.
9. Cookies
Our website may use cookies to enhance your browsing experience and analyse site traffic.
You can control or disable cookies through your browser settings.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
11. Complaints
If you are unhappy with how your data is handled, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk